route to worklist or workbasket pega

You route an assignment to the current user if the user who completed the preceding assignment should complete the current task. Routing Child cases to different workbasket.

Routing Work Pega Academy

As the term says routing routes the work item to manager or the approver.

. When an assignment is created and routed to Single Operator it will be created as an instance Assign. Community Edition Community Success Stories Pega Community Blog. Routing is very important concept in Pega PRPC.

Thus a worklist display shows selected instances of the Assign. Create a WorkBasket and add members to this group. PC_ASSINGN_WORKLIST When assignment routed to single operator PC_ASSINGN_WORBASKSET When assignment routed to Work Queue or Work Bakset 4How.

Assignment OperatorID AccessGroup Routing Worklist VS WorkBasket Rule VS Data instancesPEGA 85 TrainingPEGA DemoPega Training for experienced candid. A worklist is a list of open outstanding not complete assignments ready and waiting for a user to perform them. In the navigation pane of App Studio click Case types Service Request to display the case life cycle.

When routing to a worklist assignment Pega can use multiple criteria to select the ultimate owner such as availability. You route an assignment to a specific user if an individual. Routing activities in pegaToCreateOperator ToWorkbasketToWorklist ToWorkGroupToWorkGroupManager.

Hi Harish Use WorkBasket or Pull based routing. Get Inspired Get Inspired Pega Platform. 1 Route the Schedule repair and Review repair steps to a specified user.

Configure additional priority of the task such as complexity. If youve driven a car used a credit card called a company for service opened an. How to route to workbasket in Screenflow.

Routing means to route the work to appropriate user. Follow these guidelines to create an activity with Activity Type of Route one that can be referenced in a router shape. You use assignment routing to assign work to the most appropriate user.

Assignment is instance of class Assign-Worklist or Assign-Workbasket. Pegasystems is the leader in cloud software for customer engagement and operational excellence. Routes the assignment to the worklist of a specific.

A worklist is a list of all open assignments in order of importance for a specific user. The results of the activity are a work queue name an Operator ID. Routing WO to workbasket using utility shape.

You can route a step or a multi-step form to a single user or to a team of users. Push routing can create either a worklist or workbasket assignment. A worklist is a list of all open.

For example an assignment that requires a maintenance manager to approve service requests.

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